The following processing and delivery values will apply to all orders. The shipping fee for each order is depending on the destination of the delivery address. The extent of standard or express shipping fee to destination is displayed at the checkout phase of your order. With approval of the shipping fee to your destination you accept that the amount of your order will be increased by shipping cost of a third party courier.
We aim to process all orders in as little time as possible. Our standard delivery is 2-3 business days depending on the delivery address it might take longer and also may take a little longer during high season.
For more detailed information about the estimated delivery time please contact our firstname.lastname@example.org email address.
If you request so, we will make efforts to deliver the products at a specific time, but generally cannot make binding promises to do so.
Any failure to deliver or late delivery exceeding 5 business days must be reported to us.
Orders will be shipped using a trustworthy local or international shipping company (courier).
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. For more information on taxes, duties and customs regulations please contact your local customs office directly.
If we are unable to deliver your order or if more than one delivery attempt is necessary there may be additional charges for delivery.
If the products ordered cannot be delivered within 30 days following the day after your order, we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed and reimbursed immediately.
All deliveries are made by registered mail or courier and will require a signature when delivered. Notably for security reasons, RÉVEIL Ltd. shall not process any order for which a general delivery address, a P.O. box, a university residence address or a courier address has been provided.
The products will be shipped to the delivery address specified when placing your order.
The risk of loss and damage to the goods passes to you when you or a third party indicated by yourself have acquired the physical possession of the goods. If you, however, have commissioned a courier that has not been offered by us the risk will pass to you upon delivery to the courier.
Upon receipt the shipment must be checked by you for accuracy and completeness.